Our motto is: "No Client Left Behind." Customer service and product support is available on all of our products and services. Product support is available through Maintenance Agreements or on an on-call hourly basis. Support may be contacted via email or phone. Online meetings are also utilized to provide hands-on assistance. We make every attempt to respond to your inquiry within one business day and to resolve your issues promptly.
Help us, help you. In order for us to properly address your needs, we need to understand your problem. Please provide a detailed explanation of what functions that you were utilizing when the problem occurred, your software and version number, operating system, and any other relavent information. Screenshots are often helpful. If the issue cannot be quickly resolved, we may request a copy of the data that you were using, in order for, us to attempt to re-create the issue.
Support generally falls into the following categories, please specifiy when contacting us:
- Billing and Accounting
- FleetRoute Installation and Upgrades
- FleetRoute Usage
- Street Map Data Set-up and Upgrades
- TourSolver Installation and Upgrades
- TourSolver Usage
- Routing Service Bureau
- MatTrack Set-up and Usage
Support programs include maintenance packages, individualized consulting services, and training. Software maintenance provides the latest updates to new versions of the products, fixes to application issues, and periodic updates of the street map data. Professional consulting assistance may be provided on an hourly basis or pre-purchased in discounted blocks of ten hours or more.
Periodic training is often the best way for organizations to keep multiple staff current on the latest features and usage of routing technologies. Training is particularly useful during initial implementation and major version upgrades. Training programs are available for different user/customer groups:
- Executive Seminars -- provide decision-makers with an understanding of how the tools can be used to improve operations and reduce costs.
- Practitioner Training Sessions and Workshops -- educate users on how to implement the products and utilize the results.
- Driver/Field Staff Seminars -- educate staff on how to read the maps and reports and effectively utilizing the results in the field.
Support is always available. Please contact us via phone or email. Existing customers may also contact their Account Manager.
Customer Service:
Telephone: 1-866-927-8324
support@C2Logix.com
Partnerships and Alliances:
Telephone: 1-703-663-2434
kcallen@C2Logix.com
8550 Arlington Blvd. (Red Cross Building), Suite 200
Fairfax, Virginia 22031
USA
Telephone: 703 698 5001
Toll-free: 866 927 8324
FAX: 703 698 1306
E-mail: info@C2Logix.com